This woman didn't get her money's worth after Ticketmaster allegedly sold her non-existent seats to a Sabrina Carpenter concert.

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Pop sensation Sabrina Carpenterknown for “Please Please Please” and “Espresso,” began their first world tour last month. IT will be underway until March 2025 The Short n' Sweet Tour is currently scheduled for 47 shows in 40 cities.

While Business Insider reported that starting prices for tickets generally range from $150 to $250, some go over $1,000 (though these are likely from resellers).

Tickets went wrong

In a video with more than 5.8 million views, a fan said she paid $200 for her ticket to the Chicago leg of the tour. However, she felt like Ticketmaster had completely screwed her over.

“When Ticketmaster sells you Short n' Sweet seats that don't even exist, so they bring you folding chairs??? Sabrina, please help me,” said Kelsey (@wildwildginger).

In a follow-up video, Kelsey said her biggest problem was being sold seat numbers that didn't exist. Because of this, staff literally had to bring out folding chairs so Kelsey and her friends had something to sit on.

“There were no places 11-13 in our section. So technically the tickets weren’t even real,” she said.

Addressing the numerous comments suggesting that Ticketmaster may have labeled the tickets as “restricted view” and Kelsey didn't realize it, she said that she had purchased these types of tickets before and still saw most of the concert could.

Sure, a prop, board, or curtain might have gotten in the way, but the show was visible.

This is consistent with what Ticketmaster wrote on its website. They also state that they sell other tickers called No Stage View, Video View and Listening Only. These are even more restrictive in terms of the visual experience.

“The organizer is providing these tickets because visibility is not a problem for many fans,” says Ticketmaster on the Internet.

In the case of the Sabrina concert, Kelsey was literally backstage. So she could only partially see the “Espresso” singer when she was standing at the front of the stage or walking alongside her.

“I think it's unethical for companies to say, 'Oh, it's a limited or limited view,' and they don't at least show what that would look like,” Kelsey said.

@wildwildginger @Sabrina Carpenter please please please we paid $200 what the fuck 😭😭😭 I'm so sad #sabrinacarpenter #shortnsweet #espresso #taste #pleasepleaseplease @Ticketmaster ♬ Original sound – Kelsey

Was the view really that bad?

They did have a monitor above them, but Kelsey said it was like sitting in the front row of a movie theater and having to look up, “and you're just very disoriented.”

“I felt sick when I saw it. It didn’t help at all,” Kelsey said.

Some people assumed that they would be able to see the show as soon as the curtains on the stage were removed. Kelsey explained that the platforms and steps on the stage were in the way, so they couldn't see anything other than the runway.

“However, the singing was amazing,” she said.

In a follow-up video, Kelsey said the backstage crew, who she could easily recognize, made the evening even more fun by giving her and her friend bouncy balls and vibrating with them throughout the night.

“We may not have been able to see the stage, but at least we had our own show here,” Kelsey said.

While Kelsey went to guest services they were not helpful at all. They refused to watch the videos she had that proved the view was blocked and said there was nothing they could do.

“Only $200 for backstage access, what a bargain!” one top commenter joked.

“They shouldn’t even be able to sell these kind of tickets, this is a scam,” one person said.

“That’s why I don’t trust Ticketmaster. I go directly to the official websites. it seems so sketchy now,” wrote another.

The Daily Dot reached out to Kelsey via email and Instagram direct message and emailed Ticketmaster for comment.

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